Hello Diego, you wrote: "On of the requirements of my client, is to have an online help in the application (with the intention to reduce calls to internal support). I was arguing that this requirement is unnecessary, because I think that users will not read the online help: they will be busy serving customers."
How did you come to that conclusion? Have you conducted any qualitative research, which shows that users won't read the online help, or is your conclusion based on an assumption? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=45068 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
