Ali, thanks for the reply.

On Wed, Aug 26, 2009 at 10:42 PM, Ali Naqvi <[email protected]> wrote:

> How did you come to that conclusion? Have you conducted any
> qualitative research, which shows that users won't read the online
> help, or is your conclusion based on an assumption?


You are right here: my conclusion is based mainly on an assumption. I've
done some qualitative research: observation, meetings, but I need a more
focused research to get a better conclusion.

Thanks,
Diego
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