All that said, even now that I'm sitting perfectly safe in my home office and you've described the appropriate button for me to use, I still can't find it.

I do recognize that there is a distinction between learnability and ease of repeat use but they are not entirely separate, are they? Certainly, both last Sunday evening in the dark and fully spooked - and here safe in my office looking for the button - that distinction seems quite blurred, indeed.



On Aug 27, 2009, at 2:23 PM, Andrei Herasimchuk wrote:


On Aug 27, 2009, at 11:17 AM, Jordan, Courtney wrote:

But it still holds true that to the user, Joan, it wasn't "immediately
learnable" given a high-stress, potentially dangerous situation.

I don't agree that "immediately learnable" equates to hard to use.

I wouldn't expect to see emergency call on the keyboard of my phone, and would never think to look there. To me, it might as well not be there at all, for all that I would be able to find and use it when I needed it.

Again, this has little to do with "hard to use" in my opinion. Once you do see it or know it's there, one can make a pretty good case it's quite easy to use.

--
Andrei Herasimchuk


Joan Vermette
email: [email protected]
primary phone: 617-495-0184





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