Hello Jared, the execution of User Centered Design done the RIGHT way will guarantee success. Atleast this is what I believe. Many companies do design great products without a UCS approach, I believe that these products can improve and become even better with a UCD approach. You say that people have no problem complaining about a product. That is simply not true. many books and articles are written about users just "accepting" the product or service as it is. Allan Cooper writes about this in "The Inmates Are Running the Asylum", and tells the reader that users at times don't KNOW that they can complain. They accpet the product the way it is. They are in this loop where bad products keep coming and they just accept it.
D. Norman also talks about features in a product that just never are used. (Part1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=44980 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
