Ali, it is obvious, you really don't know what you are talking about
when it comes to the iPhone. "people are complaining"? huh? people
are still buying them off the shelves, not b/c of marketing but b/c
of the fetished customer base that keeps telling all their friends to
buy them. The problem is that NO SINGLE CONSUMER PRODUCT IS FOR
EVERYONE. This is why there is not a single consumer market where
there is only a single player, except for when monopolistic non-fair
trade practices are in place, or when patents are too strong to
break.

Sooo... the reality is that people aren't being thoughtful in their
advice to others and so people who probably shouldn't be buying the
iPhone are. ME? you I've begun research on how to bring mine to the
afterworld (started on EDGE and now on 3GS). I've been a windows
user most of my adult life (though am happy on my recent acquisition
of a Mac.)

But the point is that amazing design went into this device and in my
previous job at Moto i got to see 1st hand why great companies can't
even come close to emulating it even when we said it was our goal to
try. The culture is preventative (to jared's point).

This isn't about trade-offs. This is about understanding that while
we as interaction designers have one set of roots in the world of
user experience design (UCD/HCI/etc.) we also have deep roots in
design (visual, industrial, etc.) which themselves have evolved to be
more about problem defining/solving and then envisioning those
definitions and solutions visually then about the final forms
themselves. This means that what is most important is figuring out
how to solve the problem that need solving and not about applying a
singe toobox to everything you do. Sometimes you needs a surgeons
toolset and sometimes a dentists and then other times a plumbers! The
point of great design is not to constantly apply the same toolset, but
to figure out which is the right one(s) (gotta allow for hybrids).

I do disagree with Jared. I do think that "design great products"
always includes thoughtfulness of the user in some way. That does not
mean applying standard UCD practice, but it does mean including (not
focusing) the people in our solution set. Of course, you have to
sustain a business, so all those other pieces need to be involved.
But truly successful business (and the bottom line is not the sole
arbiter of success--something that was bothering me in Jared's
posts) does need to be profitable (or at least sustainable--not the
green kind) in order to be a success.

But ali, it does sound like you are still tilting at windmills.

-- dave


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44980


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