A couple of articles to illustrate: http://dustincurtis.com/dear_american_airlines.html http://dustincurtis.com/dear_dustin_curtis.html
Has anyone here had the same or similar experiences as Mr X? Briefly, Dustin Curtis came up with a redesign of the American Airlines website because of his perception of a poor customer experience. A UX Designer from AA replied discussing the difficulties of getting good work out of the door because of corporate culture. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
