I've had many experiences like Mr. X. Where I think Dustin Curtis has gone wrong in his analysis is in his assumption that the CEO is more than marginally aware of the website, user experience or why any of this matters.
That does not accord with my experience of large company senior executives at all. Charlie ============================ Charles B. Kreitzberg, Ph.D. CEO, Cognetics Corporation ============================ -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alan Salmoni Sent: Thursday, November 05, 2009 12:19 PM To: [email protected] Subject: [IxDA Discuss] Corporate culture and IxD A couple of articles to illustrate: http://dustincurtis.com/dear_american_airlines.html http://dustincurtis.com/dear_dustin_curtis.html Has anyone here had the same or similar experiences as Mr X? Briefly, Dustin Curtis came up with a redesign of the American Airlines website because of his perception of a poor customer experience. A UX Designer from AA replied discussing the difficulties of getting good work out of the door because of corporate culture. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
