I question the usefulness of UX guidelines for Portals. I've worked on the user experience strategy for several Portals that serve up to hundreds of thousands of employees each, and in each case the optimal user experience was so tightly coupled to the culture, lines of business, data warehouse, and idiosyncracies of that particular business, that we had to start fresh with discovery research activities that gave us a clear understanding of executive and stakeholder perspectives, user archetypes, existing content, business drivers for communication, manager's toolkit structure, project approach, etc. etc. The portal user experience design rationale was based on the data specific to each company.
The story of one such project for Delta is here: http://www.usography.com/docs/Usography_Information_Needs_Flight_Attendants.pdf The story of a design strategy project for Cox's portal is here: http://www.intranetjournal.com/articles/200705/ij_05_24_07a.html The resulting user experience of these two portals couldn't have been more dissimilar, because the business and cultural DNA of the companies are dissimilar. Many different kinds of people could ride in my car and feel comfortable, but far fewer could wear my shoes and feel comfortable. Paul Bryan Usography (http://www.usography.com) Blog: Virtual Floorspace (http://www.virtualfloorspace.com) Linked In: http://www.linkedin.com/in/uxexperts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=47479 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
