I would also look into terms such as 'experience sampling' or 'tehnology probe.' The idea behind these being that if you can build a technology (either something novel, or, ideally, something that piggybacks on technology which already figures prominently into the person's daily routine) to encourage them to reflect on any issues they may be having, and record information about these issues for further examination (by you, or even by them). This can be an effective way to get contextually valid data without the distraction of having a researcher follow the subject around.
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