I believe the posting of those contacts are stipulated by RFC.
http://www.ietf.org/rfc/rfc2142.txt
4. NETWORK OPERATIONS MAILBOX NAMES
Operations addresses are intended to provide recourse for customers,
providers and others who are experiencing difficulties with the
organization's Internet service.
We send ours (admin,webmaster,security,etc) to a shared IT
Administrative mail box which is monitored by the head of IT and all
SysAdmins and have a priority for who we prefer to deal with things
depending on who's in. As new issues arise, we deal with them locally or
escalate to our Marketing VP (does customer relations). We explain the
various costs and technical views of things, and whatever is decided
gets put into the Wiki as policy for future instances.
What Matt said, its good to give it to someone who has direct authority
to deal with them.
On 12/15/2011 12:55 PM, Matt Simmons wrote:
I think it's generally a good idea to have complaint emails go to the
people who have both the power and responsibility to handle them. If
you've got a team (or person) in charge of email administration, that
is where I would suggest (after discussing it with them, of course.
That could be a rude awakening).
--Matt
On Thu, Dec 15, 2011 at 1:40 PM, Jim Hickstein <[email protected]
<mailto:[email protected]>> wrote:
Who handles your abuse@ mailbox? Where does that
person/group/organization report into, at the executive level? If
there's a requirement to publish such a contact, who says so? (ARIN
comes to mind, but is it from higher up, or does each region have
their
own rules, for IP address space. And for domains?)
Someone asked me what I knew about this, and I realized I didn't know
much. So I'm polling LOPSA. Googling finds lots of abuse
contacts, but
not so much metadata about them, in particular best practices. (Not
without needing half a dozen more search terms like "-substance".)
--
Jim Hickstein
[email protected] <mailto:[email protected]>
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