The only address that MUST exist by the RFCs is [email protected]
(RFC 2821). When we've had an abuse email, it's usually gone to the
Systems and Network team so the user/account causing the problem can be
identified. From there, it's usually passed to Desktop/Customer Support
for resolution.
--Ted
On 12/15/2011 10:40 AM, Jim Hickstein wrote:
Who handles your abuse@ mailbox? Where does that
person/group/organization report into, at the executive level? If
there's a requirement to publish such a contact, who says so? (ARIN
comes to mind, but is it from higher up, or does each region have their
own rules, for IP address space. And for domains?)
Someone asked me what I knew about this, and I realized I didn't know
much. So I'm polling LOPSA. Googling finds lots of abuse contacts, but
not so much metadata about them, in particular best practices. (Not
without needing half a dozen more search terms like "-substance".)
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