I don't think anyone except admin@ has the authoritah to pull funds from the donation box until directed to do so. I haven't yet seen an emergency situation where we need "parts" immediately and there was nobody that could temporarily cover it. SkSp is pretty good with getting cheques to people.
On 6 May 2013 10:18, Roswyne <[email protected]> wrote: > One thing that could be a factor in resolving an issue is money. If parts > are required, whoever's on site may not have cash on hand (or > transportation) to get them. > > Is that a "bump to admin" thing, or could the donation bin be used to > cover the cost? (if so, should admin approval be needed?) > On May 6, 2013 9:35 AM, "Ron" <[email protected]> wrote: > >> Hey all, >> >> If last week's "toilet incident" has told me anything, it's that we >> don't know how to handle issues properly as a group without driving each >> other nuts or shaming each other, so let me propose a more formal >> process. >> >> I posted mostly this text to the following wiki page, please edit if you >> disagree or can think of a better way to handle something: >> >> http://www.skullspace.ca/wiki/index.php/Incident_handling >> >> Also, I realize this is a little long, but I think it's important to >> read... >> >> == >> >> If you notice a problem at the space that needs speedy resolution (like >> plugged toilets), you have ownership of the problem until you pass it on >> to somebody else (don't worry, it's easy!) - here's what to do: >> >> 1. If you can fix the problem yourself, there's somebody around who can >> fix it, or you know the "right" person to contact, let them know >> directly and they can choose to take ownership (please email admin@ when >> it's resolved so we know what's going on). >> >> 2. If you can't fix the problem yourself or you don't know who to ask or >> the 'right' person is unable/unwilling to take ownership, and it's a >> problem that another member might be able to help with, email discuss@. >> >> If you are on discuss@ and you can't help, please don't reply; only >> reply if you can actually make a difference (we don't need extra >> noise/chatter). Replying = taking ownership (though you can pass it off >> to admin@ any time). >> >> 3. If it's something discuss@ can't resolve (eg, an issue with the >> landlord or a legal issue), or discuss@ doesn't resolve it in a >> reasonable amount of time ("reasonable" depends on the problem, >> obviously), escalate to admin@. Somebody on admin@ will take ownership >> and make sure it gets done. Once you've done that, please drop it. >> >> Please don't act on behalf of admin@ if it's something serious, or >> especially if it's something that threatens our safety (either >> physically or as an organization). Escalate to admin@. >> >> 3a. If it's a network issue, and email is still available, email >> netops@. If it's a network issue and email is *not* available, please >> contact Colin Stanners, Mak, or myself. >> >> 4. Once it's resolved, if admin@ wasn't involved, please let admin@ know >> it happened, and how it was fixed. >> >> The things we *don't* need are: >> - An avalanche of emails and/or text messages to a variety of different >> people >> - Confusion about who owns an issue >> - ie, an abundance of people contacted to help, none of whom know who >> else is involved or WTF is going on >> - Shaming - either public or private, and either before or after >> - Massive overreactions >> - Please don't email individual board members unless there's a very good >> reason - just email admin@ so we can take care of it as needed, that's >> why we're here! >> >> ^ All of which happened, for some insane reason, during the "toilet >> incident". Seriously people, that was not a complicated problem, and it >> was easily resolved. We don't need any of that shit. Just contact the >> right people and let the problem work itself out. >> >> TL;DR: If you notice a problem, you own it. If you think it'll help, >> alert discuss@ - where somebody else can take ownership if they're able >> to - or admin@ - where somebody definitely will. Once somebody else >> takes ownership, drop it. Whenever it gets resolved, the current owner >> should email admin@ with what happened and how it was fixed. Unless it's >> a plugged toilet, in which case, who the hell cares? Just deal with it. >> >> Hope that clears things up! Edit the wiki page if you think you can do >> something better! >> >> Ron >> _______________________________________________ >> SkullSpace Discuss Mailing List >> Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >> Archive: https://groups.google.com/group/skullspace-discuss-archive/ >> > > _______________________________________________ > SkullSpace Discuss Mailing List > Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss > Archive: https://groups.google.com/group/skullspace-discuss-archive/ >
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