Actually I think that was a factor this time, and was (part of) why it took so long to get a plunger....
Not everyone makes what you do, or has a credit card. ;) On May 6, 2013 10:21 AM, "Justin Lacko" <[email protected]> wrote: > I don't think anyone except admin@ has the authoritah to pull funds from > the donation box until directed to do so. I haven't yet seen an emergency > situation where we need "parts" immediately and there was nobody that could > temporarily cover it. SkSp is pretty good with getting cheques to people. > > > On 6 May 2013 10:18, Roswyne <[email protected]> wrote: > >> One thing that could be a factor in resolving an issue is money. If parts >> are required, whoever's on site may not have cash on hand (or >> transportation) to get them. >> >> Is that a "bump to admin" thing, or could the donation bin be used to >> cover the cost? (if so, should admin approval be needed?) >> On May 6, 2013 9:35 AM, "Ron" <[email protected]> wrote: >> >>> Hey all, >>> >>> If last week's "toilet incident" has told me anything, it's that we >>> don't know how to handle issues properly as a group without driving each >>> other nuts or shaming each other, so let me propose a more formal >>> process. >>> >>> I posted mostly this text to the following wiki page, please edit if you >>> disagree or can think of a better way to handle something: >>> >>> http://www.skullspace.ca/wiki/index.php/Incident_handling >>> >>> Also, I realize this is a little long, but I think it's important to >>> read... >>> >>> == >>> >>> If you notice a problem at the space that needs speedy resolution (like >>> plugged toilets), you have ownership of the problem until you pass it on >>> to somebody else (don't worry, it's easy!) - here's what to do: >>> >>> 1. If you can fix the problem yourself, there's somebody around who can >>> fix it, or you know the "right" person to contact, let them know >>> directly and they can choose to take ownership (please email admin@ when >>> it's resolved so we know what's going on). >>> >>> 2. If you can't fix the problem yourself or you don't know who to ask or >>> the 'right' person is unable/unwilling to take ownership, and it's a >>> problem that another member might be able to help with, email discuss@. >>> >>> If you are on discuss@ and you can't help, please don't reply; only >>> reply if you can actually make a difference (we don't need extra >>> noise/chatter). Replying = taking ownership (though you can pass it off >>> to admin@ any time). >>> >>> 3. If it's something discuss@ can't resolve (eg, an issue with the >>> landlord or a legal issue), or discuss@ doesn't resolve it in a >>> reasonable amount of time ("reasonable" depends on the problem, >>> obviously), escalate to admin@. Somebody on admin@ will take ownership >>> and make sure it gets done. Once you've done that, please drop it. >>> >>> Please don't act on behalf of admin@ if it's something serious, or >>> especially if it's something that threatens our safety (either >>> physically or as an organization). Escalate to admin@. >>> >>> 3a. If it's a network issue, and email is still available, email >>> netops@. If it's a network issue and email is *not* available, please >>> contact Colin Stanners, Mak, or myself. >>> >>> 4. Once it's resolved, if admin@ wasn't involved, please let admin@ know >>> it happened, and how it was fixed. >>> >>> The things we *don't* need are: >>> - An avalanche of emails and/or text messages to a variety of different >>> people >>> - Confusion about who owns an issue >>> - ie, an abundance of people contacted to help, none of whom know who >>> else is involved or WTF is going on >>> - Shaming - either public or private, and either before or after >>> - Massive overreactions >>> - Please don't email individual board members unless there's a very good >>> reason - just email admin@ so we can take care of it as needed, that's >>> why we're here! >>> >>> ^ All of which happened, for some insane reason, during the "toilet >>> incident". Seriously people, that was not a complicated problem, and it >>> was easily resolved. We don't need any of that shit. Just contact the >>> right people and let the problem work itself out. >>> >>> TL;DR: If you notice a problem, you own it. If you think it'll help, >>> alert discuss@ - where somebody else can take ownership if they're able >>> to - or admin@ - where somebody definitely will. Once somebody else >>> takes ownership, drop it. Whenever it gets resolved, the current owner >>> should email admin@ with what happened and how it was fixed. Unless it's >>> a plugged toilet, in which case, who the hell cares? Just deal with it. >>> >>> Hope that clears things up! Edit the wiki page if you think you can do >>> something better! >>> >>> Ron >>> _______________________________________________ >>> SkullSpace Discuss Mailing List >>> Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >>> Archive: https://groups.google.com/group/skullspace-discuss-archive/ >>> >> >> _______________________________________________ >> SkullSpace Discuss Mailing List >> Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >> Archive: https://groups.google.com/group/skullspace-discuss-archive/ >> > > > _______________________________________________ > SkullSpace Discuss Mailing List > Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss > Archive: https://groups.google.com/group/skullspace-discuss-archive/ >
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