I think that's getting way too inclusive and tedious... look. Example problem:
1. I get to SkSp, oh noes, toilet is clogged and there is no plunger~! 2. I shut off the valve behind the toilet and check first if anyone knows how to fix. I determine I need a plunger. 3. I email admin@, cc discuss@ to say the toilet is clogged and I don't have a plunger and wondering if anyone can help? 4. Nobody responds/is able to help, so because I have no money I ask admin@if I can use donation box money to buy a plunger. They say yes. I go do that. Or, I go buy it myself and skip asking admin@. 5. I/Someone fixes the problem and then I email admin@, cc discuss@ and say the problem has been fixed. Boom, done, next! On 6 May 2013 10:40, Roswyne <[email protected]> wrote: > Cool. > > To avoid duplicate reports from members, it might also be helpful (and > reassuring) if admin posts something to discuss indicating they are aware > of the problem and are actively handling it. > > Actually, considering that discuss is an opt-in list, perhaps that should > go to announce or members. > On May 6, 2013 10:34 AM, "Ron" <[email protected]> wrote: > >> For a plunger, contact admin@ first. Waiting till morning isn't a big >> deal, and the reason it took awhile is because it was late and stores >> were closed. >> >> If something is leaking or on fire or going to explode, take money from >> the box. If it can wait a few hours or till the morning, please contact >> us. Like Justin said, Ian's pretty good at getting the cheques out. >> >> Ron >> >> On 2013-05-06 10:24, Roswyne wrote: >> > Actually I think that was a factor this time, and was (part of) why it >> took >> > so long to get a plunger.... >> > >> > Not everyone makes what you do, or has a credit card. ;) >> > On May 6, 2013 10:21 AM, "Justin Lacko" <[email protected]> wrote: >> > >> > > I don't think anyone except admin@ has the authoritah to pull funds >> from >> > > the donation box until directed to do so. I haven't yet seen an >> emergency >> > > situation where we need "parts" immediately and there was nobody that >> could >> > > temporarily cover it. SkSp is pretty good with getting cheques to >> people. >> > > >> > > >> > > On 6 May 2013 10:18, Roswyne <[email protected]> wrote: >> > > >> > >> One thing that could be a factor in resolving an issue is money. If >> parts >> > >> are required, whoever's on site may not have cash on hand (or >> > >> transportation) to get them. >> > >> >> > >> Is that a "bump to admin" thing, or could the donation bin be used to >> > >> cover the cost? (if so, should admin approval be needed?) >> > >> On May 6, 2013 9:35 AM, "Ron" <[email protected]> wrote: >> > >> >> > >>> Hey all, >> > >>> >> > >>> If last week's "toilet incident" has told me anything, it's that we >> > >>> don't know how to handle issues properly as a group without driving >> each >> > >>> other nuts or shaming each other, so let me propose a more formal >> > >>> process. >> > >>> >> > >>> I posted mostly this text to the following wiki page, please edit >> if you >> > >>> disagree or can think of a better way to handle something: >> > >>> >> > >>> http://www.skullspace.ca/wiki/index.php/Incident_handling >> > >>> >> > >>> Also, I realize this is a little long, but I think it's important to >> > >>> read... >> > >>> >> > >>> == >> > >>> >> > >>> If you notice a problem at the space that needs speedy resolution >> (like >> > >>> plugged toilets), you have ownership of the problem until you pass >> it on >> > >>> to somebody else (don't worry, it's easy!) - here's what to do: >> > >>> >> > >>> 1. If you can fix the problem yourself, there's somebody around who >> can >> > >>> fix it, or you know the "right" person to contact, let them know >> > >>> directly and they can choose to take ownership (please email admin@when >> > >>> it's resolved so we know what's going on). >> > >>> >> > >>> 2. If you can't fix the problem yourself or you don't know who to >> ask or >> > >>> the 'right' person is unable/unwilling to take ownership, and it's a >> > >>> problem that another member might be able to help with, email >> discuss@. >> > >>> >> > >>> If you are on discuss@ and you can't help, please don't reply; only >> > >>> reply if you can actually make a difference (we don't need extra >> > >>> noise/chatter). Replying = taking ownership (though you can pass it >> off >> > >>> to admin@ any time). >> > >>> >> > >>> 3. If it's something discuss@ can't resolve (eg, an issue with the >> > >>> landlord or a legal issue), or discuss@ doesn't resolve it in a >> > >>> reasonable amount of time ("reasonable" depends on the problem, >> > >>> obviously), escalate to admin@. Somebody on admin@ will take >> ownership >> > >>> and make sure it gets done. Once you've done that, please drop it. >> > >>> >> > >>> Please don't act on behalf of admin@ if it's something serious, or >> > >>> especially if it's something that threatens our safety (either >> > >>> physically or as an organization). Escalate to admin@. >> > >>> >> > >>> 3a. If it's a network issue, and email is still available, email >> > >>> netops@. If it's a network issue and email is *not* available, >> please >> > >>> contact Colin Stanners, Mak, or myself. >> > >>> >> > >>> 4. Once it's resolved, if admin@ wasn't involved, please let admin@know >> > >>> it happened, and how it was fixed. >> > >>> >> > >>> The things we *don't* need are: >> > >>> - An avalanche of emails and/or text messages to a variety of >> different >> > >>> people >> > >>> - Confusion about who owns an issue >> > >>> - ie, an abundance of people contacted to help, none of whom know >> who >> > >>> else is involved or WTF is going on >> > >>> - Shaming - either public or private, and either before or after >> > >>> - Massive overreactions >> > >>> - Please don't email individual board members unless there's a very >> good >> > >>> reason - just email admin@ so we can take care of it as needed, >> that's >> > >>> why we're here! >> > >>> >> > >>> ^ All of which happened, for some insane reason, during the "toilet >> > >>> incident". Seriously people, that was not a complicated problem, >> and it >> > >>> was easily resolved. We don't need any of that shit. Just contact >> the >> > >>> right people and let the problem work itself out. >> > >>> >> > >>> TL;DR: If you notice a problem, you own it. If you think it'll help, >> > >>> alert discuss@ - where somebody else can take ownership if they're >> able >> > >>> to - or admin@ - where somebody definitely will. Once somebody else >> > >>> takes ownership, drop it. Whenever it gets resolved, the current >> owner >> > >>> should email admin@ with what happened and how it was fixed. >> Unless it's >> > >>> a plugged toilet, in which case, who the hell cares? Just deal with >> it. >> > >>> >> > >>> Hope that clears things up! Edit the wiki page if you think you can >> do >> > >>> something better! >> > >>> >> > >>> Ron >> > >>> _______________________________________________ >> > >>> SkullSpace Discuss Mailing List >> > >>> Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >> > >>> Archive: >> https://groups.google.com/group/skullspace-discuss-archive/ >> > >>> >> > >> >> > >> _______________________________________________ >> > >> SkullSpace Discuss Mailing List >> > >> Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >> > >> Archive: https://groups.google.com/group/skullspace-discuss-archive/ >> > >> >> > > >> > > >> > > _______________________________________________ >> > > SkullSpace Discuss Mailing List >> > > Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >> > > Archive: https://groups.google.com/group/skullspace-discuss-archive/ >> > > >> >> > _______________________________________________ >> > SkullSpace Discuss Mailing List >> > Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >> > Archive: https://groups.google.com/group/skullspace-discuss-archive/ >> >> _______________________________________________ >> SkullSpace Discuss Mailing List >> Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss >> Archive: https://groups.google.com/group/skullspace-discuss-archive/ >> > > _______________________________________________ > SkullSpace Discuss Mailing List > Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss > Archive: https://groups.google.com/group/skullspace-discuss-archive/ >
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