Sorry to fan the flames, but you are right, the mailing list is overloaded.
We are planning some forums, in fact that was the main focus of our engineering lunch today. We are also simultaneously executing our largest product launch ever in the history of the company - that means that getting hardware out to customers and supporting them are our top priorities right now.
Please just realize the irony in pointing out that the list is overloaded, while simultaneously overloading it further with a verbatim rehash of the forum vs list debate. Instead, please direct your suggestions to the CEO, who cares and will read them: [EMAIL PROTECTED]
Forums coming soon.
Thanks, Sean
On Apr 5, 2005, at 2:53 PM, StarBurst wrote:
I'm killing this thread because it's been beat to death at least 4times >oversupport wethe past few months. And it always turns into a "me vs them" religious argument. I don't see how it has anything to do with the type ofgive our customers.
Why are you guys so stubborn? You are basically saying that you will
ignore a lot of customer and potential customers (the small minority who
have actually figured out how to post here) because you are right and
they are wrong for asking for a basic web forum interface to communicate
on.
If this is the ethos for Slim Devices I will not be purchasing until
your attitude to customers changes. I am quite shocked by what I have
heard today. It's not like we are asking for an expensive time consuming
upgrade.
As I stated, we are well aware of the need for a forum solution.
Well do something about it and listen to the people who spend their hard
on $$$ on Slim Devices products.
We've also been really busy putting out new hardware and software.There >will be a solution (though perhaps not one everyone is happy with), and I >ask that you be patient.
Sure I understand that but please start listening to us.
There's always been an official Customer Support via support @ slimdevices.com, or the telephone line.
Which is great but a simple more accessible web forum would save your staff a lot of time.
Thanks.
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