Patrick Dixon;343618 Wrote: > I think you make some very valid points - what about a 'FAQ when your SC > upgrade fails page' linked from the download page? It could include all > the removing cache and database file stuff, as well as reseting SBs and > TPs. > It shouldn't be limited to just upgrade issues, some kind of troubleshooting guide which you can follow step by step instead of posting things like this thread in the forum would be good. Besides upgrade problems a lot of people have problem with their initial installation, often related to various network configuration problems.
The troubleshooting guide should of course be written for users that aren't already familiar with the product and it should probably be combined with a list of most common problems. Many of the existing wiki pages is good if you are familiar to the product, but if you aren't they are pretty hard to follow. The "beginners guide" pages are pretty good but most of those doesn't focus on solving problems, they are more directed to introducing a new user to the all features and possibilities step by step. The wiki is the perfect place to have the troubleshooting guide, but it needs to be linked from the download page and maybe as sticky thread in the forum so new users find it. The Ubuntu operating system forums has a great feature that when you start a new thread in the forum it automatically does a search of similar thread before your new thread is submitted. If something similar was available in this forum I suspect many issues would be solved automatically because users would find previous threads that describe similar problems. -- erland Erland Isaksson 'My homepage' (http://erland.isaksson.info) 'My download page' (http://erland.isaksson.info/download) (Developer of 'TrackStat, SQLPlayList, DynamicPlayList, Custom Browse, Custom Scan, Custom Skip, Multi Library and Database Query plugins' (http://wiki.erland.isaksson.info/index.php/Category:SlimServer)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=52514 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
