I was one of the unlucky ones too! I had purchased mine from Broadbandstuff.co.uk and this is what I was told when I asked for it to be fixed:
"Regarding the problem with the headphone socket on the Squeezebox2, Slim Devices have identified the problem within a small batch that were sent to the UK. Becasue it is a manufacturing fault they will swap the units out via their UK distributor who should be contacted via e-mail at [EMAIL PROTECTED] In the e-mail you need to quote the serial number on the side of the unit. You will then be issued with an RMA number and can return the item for a replacement unit." My first email was on 31st May and after a number of reminders I got an RMA on 21st June. I sent the unit back by Special Delivery on 22nd June and after a reminder on 1st July I finally received it on the 5th July. I think this could have been dealt with better as it was a pain to have to keep on chasing. If anything like this happens to me again, with any product, I will quote the Sale of Goods Act to the supplier and insist on a replacement or refund. They have to do this if the goods do not perform to the advertised specification or 'are not fit for the purpose for which they were supplied'. Luckily this was my second unit (and I now have a third) so I did not get too many withdrawal symptoms! I know being here in the UK it was out of the direct control of Slim Devices but I am sure if you continue to have problems they could put some pressure on the supplier/distributor. Hope you get yours back soon. David -- DJMUK _______________________________________________ Discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
