cliveb;429279 Wrote: > What's the problem you're having with DABS? I've done a lot of business > with them and they always seemed pretty reputable to me. I have had > cause to return a couple of items and they never made a fuss. > > If you've got a SB that's gone faulty within a year, then they are > obliged to get it fixed (or replace it) under warranty. If it's more > than a year old, then it'll be out of warranty and they're perfectly > within their rights to refer you to the manufacturer.
Not true! ok - the scenario is that I bought my SB3 in April 2006, it recently died i.e. no activity when plugged into the mains. I since became aware that under uk law, the Sales and Supply of Goods Act 1994 stipulates that the supplier (not manufacturer) is liable to either refund, repair or replace the product for anything up to 6 years from purchase if the product fails within a reasonable period. DABS responded today stating that it was not reasonable to expect an SB3 to be without fault after 36 months. Now it is up to me, the purchaser, to prove otherwise. All the responses in this thread are a great help because I can state e.g. 20 people have posted experiences of SB3 working for 3 years plus, and none have had a catastrophic failure such as mine in such a short period. Therefore it is reasonable that I should expect my unit to last for a comparable amount of time to that of fellow owners and as it hasn't, there was clearly an inherent fault with the unit. So we'll see where it goes next. -- Gooner ------------------------------------------------------------------------ Gooner's Profile: http://forums.slimdevices.com/member.php?userid=5056 View this thread: http://forums.slimdevices.com/showthread.php?t=64114 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
