Gooner;431149 Wrote: > Interesting now - DABS have responded with: > > "Under the sales of goods act, the onus is on the customer to prove > that the item is faulty. This called 'reversal of burden of proof'. > Under this law, you would need to provide sufficient evidence in terms > of an inherent fault report, either from the manufacturer or an > independent computer expert. Once this information is received we can do > one of 3 things. Repair Replace Partial Refund depending age and > usage." > > What is a computer expert? :-p
Uh huh. :) But it sure sounded good when all that the EU consumers knew was "EU law dictates that a consumer purchase is covered for the expected life of the product". Once you read deep into the bureaucatic written mumbo-jumbo it amounts to very little actual protection. Then you have varying interpretations of such mumbo-jumbo, where and how it applies, procedures to collect on such warranties, etc... (i.e. your interpretation of "expected product life" is vastly different than DABS interpretation, and only now do you see what you must do to comply with documentation). Funny "fine print" warranty example (not related to consumer law): Years ago there was a car wiper blade mfr that offered a "lifetime warranty" on their $19.95 (per blade) wipers. Sure sounds great, don't it? Until you read the fine print.... 1. return the wiper blade and allow 6 to 8 weeks processing (so you can't drive in rain, snow, or fog for 8 weeks) 2. just pay a small "processing fee".........guess how much the small processing fee was..........yes.........you guessed it.....$19.95 But it all sure sounded good on the box! :) -- toby10 ------------------------------------------------------------------------ toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=64114 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
