I work in product development and have done customer support. Our products are far more complex and we reach far further with each new model, but we can't bring out stuff full of obvious bugs as 7.4 appears to be. Here they have even changed their hardware and their new FW is causing all sorts crashes. I mean how can you produce FW for a very mature piece of hardware that doesn't even do that much and not catch things cause even routine operations to fail. Looks like they don't have a formal SW QA process.
Maybe the difference is that they are selling to the public, while we sell to professionals. And frankly, since the invention of the personal computer we consumers have come expect things not to work, and to get lousy support. The computer industry exploits that to the max. I have never dealt with an industry that has such lame support and ships such obviously flawed products, well except maybe GM in the '70's. But look where that led. -- regalma1 ------------------------------------------------------------------------ regalma1's Profile: http://forums.slimdevices.com/member.php?userid=6658 View this thread: http://forums.slimdevices.com/showthread.php?t=68947 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
