bluegaspode;465641 Wrote: 
> ..  in their statistics they see exactly how many people upgraded - say
> >10.000 and how many people turn up in support and forums (say 100).
> This would be 'just' 1% problematic cases ?...

That would not include the people who don't know what to do about all
this, put their product in a box in their garage and regard it as a
failed experiment.

I think it's only the more sophisticated users that get to this forum.
The next group would try to use phone support. The largest group will
just toss a gadget that doesn't work the way they expect.


-- 
pablolie

...pablo
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