WustrowO;471249 Wrote: > A normal user shouldn't be forced to file technical bug report forms, > but call the support in case of problems.
User support and issue tracking are for different things -- the user might not be able to tell one from the other, but there is a difference. No-one is ever forced to file a report, but doing so will without doubt make your bug easier to fix. That is just a fact of life, not a decision developers are making. > IMHO the Logitech employees in this forum are responsible for the > customer reports here and should decide by themselves if a bug report is > useful/necessary or other ways of providing help are more promising. I'm > quite sure that many people here disagree with my point of view. But did > you ever fill in a bug report for your DVD player or similar devices? As a developer (not related to Logitech) I thought I could tell you how useful hear-say bug reports usually are: not useful at all. You need to be able to efficiently ask for more information from the original reporter. This is true with internal QA departments and "user bug reports". If the developer does not have direct access to the problem, it will be more difficult to fix, sometimes impossible. As to your question: I've filed bug reports and left feedback on typical consumer electronics and _never_ heard of those reports again. Feel free to connect the dots with what I said above and the bug reporting procedures the consumer electronics industry typically uses... -- jku ------------------------------------------------------------------------ jku's Profile: http://forums.slimdevices.com/member.php?userid=8144 View this thread: http://forums.slimdevices.com/showthread.php?t=68947 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
