Goodsounds;470906 Wrote: > Thanks, your and Aubuti's comments partially filled in the blanks. > > I understand that product problems often come from customers, and I > understand the difference between a forum and a support channel. It's > more the many times I've read an employee tell someone "make sure you > report this in the system" that I found odd. > > It was almost as if the person was saying "I could care less and I'm > not going to do anything about it, if it matters to you, you need to act > on it". It seemed dismissive to me, and perhaps bordering on rude > (there's the tie in to the thread). I guess maybe that's not intended. > > Thanks again. I can see how one would take it that way. But I think it's often (usually?) the case that the developers need more complete information to replicate the bug, because replication is usually the first step in debugging. Given the heterogeneous combinations of OSs, networks, etc detailed information about the environment in which the bug occurs is essential.
They could go through that dialog on the forum, but putting it in the official bug database (bugs.slimdevices.com) ensures that the report won't simply get lost in the forums. -- aubuti ------------------------------------------------------------------------ aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=68947 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
