Goodsounds;470906 Wrote: > Thanks, your and Aubuti's comments partially filled in the blanks. > > I understand that product problems often come from customers, and I > understand the difference between a forum and a support channel. It's > more the many times I've read an employee tell someone "make sure you > report this in the system" that I found odd. > > It was almost as if the person was saying "I could care less and I'm > not going to do anything about it, if it matters to you, you need to act > on it". It seemed dismissive to me, and perhaps bordering on rude > (there's the tie in to the thread). I guess maybe that's not intended. > > Thanks again. I used to think that too, Goodsounds. Then I realized that it was probably due to either the employee not being responsible for that type of problem or that they were reading the forum on their own time and not in a position do detail it out for others. It made sense then to me that they would want to make sure it got made aware of to the correct people that needed to see it and also having it come straight from the person having the problem and not having things lost in translation by a second party. But I can also see that for a lot of people filing a bug report can be a bit intimidating. It is a bit confusing on saving your bug report. I also know that sometimes I feel that someone else has probably already filed it and I wonder if I'm creating a mess by filing it again. Not sure how that works.
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