JackOfAll;155667 Wrote: > Not impressed Slim Devices, really not impressed!
Well, I understand your frustration with having to ship your transporter back to the US on your own dime (pence? shilling?) And I also understand your desire to see Slimdevices cross-ship a replacement. That might be a reasonable expectation IF they had that kind of inventory, which I don't believe they do. I, for one, continue to be very impressed by Slimdevices. It's all too easy for companies to hide, weenie-like, behind a sham screen of perfectionism. Slimdevices, on the other hand, seems exemplary to me in quickly owning up to their mistakes, apologizing for them, and then making good on their promises. With the Squeezebox2 (if Im remembering correctly) there were two design issues that cropped up after the product was introduced. One involved the simultaneous use of the analog rca connectors and the coax spdif connector. The other involved some low-level noise on the headphone jack caused by the wifi adapter. Even with these problems, the products were still operating within the published specs. Slimdevices could have easily hidden behind that fact and stonewalled the customers who ran into those problems. Instead, Sean and his crew kept digging until they found the source of the problems, acknowledged the flaws, made public their findings, and offered to fix any SB2 sent back to them even if they were out of warrantee. It was that demonstration of integrity on Sean & Co's part that gave me the confidence to place an order for my Transporter on the very day the product was pre-announced. I felt confident that, even though I knew I would be getting a rev 1 product, Slimdevices wouldn't leave me in the lurch if a problem developed. At the Transporter's price point, we all wish for perfection. But even with appropriate testing and burning in SOMEONE is going to get bitten by a failed component within a week of first plugging in the product. It happened to you and it happened to me too. But it's just statistics, and we'll make ourselves crazy if we take it personally. So, if I may, I would suggest (after your frustration level abates a bit) that you reflect on Slimdevices track record. As a consumer, my attitude is that Slimdevices is behaving EXACTLY like the kind of company with which I prefer to do business. -- gharris999 ------------------------------------------------------------------------ gharris999's Profile: http://forums.slimdevices.com/member.php?userid=115 View this thread: http://forums.slimdevices.com/showthread.php?t=29777 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
