Empgamer;232519 Wrote: > Well, ordered my first SB3 on Sunday 30th Sept from DataKits and it > arrived yesterday. That's the good news. > > The bad news is that whle the SB3 and remote APPEAR to be as new the > mains lead certainly does not appear to be. It has what looks like > magnolia paint on both the plug and the cable and it also has scratches > on the plug, as if someone has taken a screwdriver to it (albeit there > are no signs of it being opened)!!! The other question it also raises > is whether I can be confident the SB3 is new and not a refurb or > whatever and is not also used or damaged in some way. It may well be > that the power unit was dispatched in that condition although that > seems less likely, if it was there is a QC issue somewhere. That said, > the outer box was hard to open, as if it had not been opened before. > > I've phoned Data Kits and left a message on their answerphone, tried > their webchat (no agent available) and mailed them 3 times. I await > their reply. > > One way or another I have been sold something which is either used, a > refurb or subject to some poor QC and I certainly intend to sort it > out. I have advised my credit card company to deal with this if the > need arises and also plan to contact Trading Standards. Poor show. > > I have also mailed Logitech Customer support and one of the guys has > already kindly offered to supply a new lead if the re-seller won't sort > it. My only concern though is that I'm not sure I can be confident that > the SB3 itself is OK. > > Not sure what kind of a reputation Data Kits but I'm certainly not at > all impressed!!
Have a look at the thread below for some other peoples experience of datakits. Not generally brilliant. To be honest you're lucky they even delivered it. http://forums.slimdevices.com/showthread.php?t=36850&highlight=datakits You might also want to google "Datakits customer service" if you really want to scare yourself... -- jeebers ------------------------------------------------------------------------ jeebers's Profile: http://forums.slimdevices.com/member.php?userid=10290 View this thread: http://forums.slimdevices.com/showthread.php?t=38982 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
