ModelCitizen;266844 Wrote: > perhaps just a little training course in customer relations
Rule 1: empathise with the complainant, better than 'yeah I feel your pain' A simple "I agree, but to maintain steady price points and protect customers from exchange rate fluctuations, we need to build in a little fat - and don't forget import duties and sales taxes like VAT. We also need to make sure that we preserve a good relationship with our distros, so in practice the direct price is sometimes higher than the 'street' price. I suggest that you wait until they're in good supply over there, and see if the price isn't a bit better than it currently seems" would have defused the situation :) -- adamslim Those are my principles, and if you don't like them... well, I have others SB+, EAR V20, Living Voice OBX-R2s plus some other stuff SB3, Charlize, Harbeth HL-P3ES ------------------------------------------------------------------------ adamslim's Profile: http://forums.slimdevices.com/member.php?userid=7355 View this thread: http://forums.slimdevices.com/showthread.php?t=43128 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
