djfake;269161 Wrote: > I'm very suspicious when someone in his position gets so defensive to > comments made in a forum. We all should be...
I was not defensive regarding your critique of the decisions around how the Squeezebox Receiver works. If I was defensive about anything, it was your treatment of the people who post here on their own. I value them a great deal and don't like to see them treated badly. The bulk of my post was directed toward explaining why it works the way it does, from a product marketing point-of-view. I believe the decision was the right one when you consider ALL the users we deal with, and ALL the situations we would need to cover. With a 30-day return policy increasingly common around the world (and virtually ubiquitous in the US), we need to consider the fact that a standalone, displayless Squeezebox, while appealing to a subset of customers, could easily be purchased by someone wrongly assuming it would be just like a regular Squeezebox, only cheaper. The reality is that unit would become a very expensive boomerang, probably after at least one or two expensive support calls. Further, you consider the product only in your usage model. There are many combinations where it will be very challenging to set up a standalone SBR. Someone who uses SqueezeNetwork as their server or a situation where the computer running SqueezeCenter is not in adhoc range of the SBC are two obvious examples. Again, I'm not being defensive here--I'm trying to point out that we didn't lightly omit the ability for SBR to be set up without SBC and to provide some background to that choice. It was a conscious decision, made because Logitech doesn't feel it can provide the right user experience across the broad spectrum of users. If the community develops a plugin that, under a limited number of situations will work correctly (eg., requires SqueezeCenter to be installed and that you configure the SBR while wired or within ad-hoc range of the server), we would applaud that effort. But you should realize that a community-developed, community-supported plugin is very different than a commercial release by Logitech, in terms of warranty, support, etc. and can, therefore, do things that are not feasible for a commercial entity to undertake. -=> Jim -- JimC "well, she wasn't all of that, but she sure was some of that." -- BKlaas' college buddy ------------------------------------------------------------------------ JimC's Profile: http://forums.slimdevices.com/member.php?userid=9428 View this thread: http://forums.slimdevices.com/showthread.php?t=41813 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
