kdf;278242 Wrote: > On 11-Mar-08, at 12:59 AM, haunyack wrote: > > > > Do you think 8+ days & three email attempts is insufficient effort > on > > my part? > > no, I think it is entirely expected that a response should be had in > that time. It is also not hard to believe that several things can get > > in the way of that when it's just email. It's all a matter of > priority. If this matters to you, which it clearly does, phone is > much more direct. > > Case in point: before Christmas, I had an issue with an order from > BestBuy here in canada. They had shipped, but Canada Post showed no > activity two weeks after the ship date. Two more weeks of emailing and > > nothing. Then after my three attempts at making email contact...I had > > nothing. Three days later, I got two automated acknowledgements of my > > first two emails and a response to the third stating that a trace had > > been put on the package and I'd have further info in 10 days. No idea > > why it took so long, or why it all came at once, but I was on vacation > > so didn't care to do much more than email. Had I returned home with > still no response, a trip to the local store was the plan. > > Clearly your desired result is to get a nice new remote for your > customer. It is in your customer's best interests that you be patient > > and let this thread work through to the right people, or take every > measure available to you to make direct contact in order to achieve > your desired result. Walking away in anger may seem right, right now, > > but it doesn't server your customer. > > I'm sure it's all going to work out ok. > -k
Thanks -k, No anger - just realize that emotions cannot always be judged through text. I was not looking for a lecture, just results. As you have not provided any results, I'll just thank you for your interest and wait for this issue to be resolved. Posting here surely has already had better results that waiting in silence. btw - I spent 30+ years in the C.S. field and understand that people have communication preferences. So do I. Thanks again for your interest & contribution. Cheers! . -- haunyack Transporter -> B&K 200.2 -> Vandersteen 3A Signature C.G. Conn New York Wonder ------------------------------------------------------------------------ haunyack's Profile: http://forums.slimdevices.com/member.php?userid=9721 View this thread: http://forums.slimdevices.com/showthread.php?t=44576 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
