erland;278215 Wrote: > This might be the case, however, I'd have to agree with haunyack that > it's unacceptable to publish an order status mail address and don't > respond within 8 days. Support issues can take longer time, but a > "simple" order status request shouldn't have to take over a week. > > haunyack, your mail to the orders mail address probably got lost > somewhere, but I'm sure someone at Logitech is going to spot this > thread as soon as they wake up in US. If they don't, try the orders > mail address a second time or use the phone. The forum is really not > the correct place to get the status of a specific order.
I agree with that as well. It's just that haunyack seemed really distressed about his client not having a remote and I just thought a brief phone call would be the quickest way to resolve the issue... and again, my experience with Slim Devices customer service by phone has been exemplary. Sometimes we get so stuck on a specific (such as not getting an email response - which could have a host of reasons behind it) while ignoring the easiest solution on priciple. Why get yourself all worked up over 8 days waiting for an electronic response when you can speak to a living, breathing person in real time for an immediate response? That's all I was thinking. No disrespect to haunyack's frustrating experience which is valid. :-) -- ptrainer ------------------------------------------------------------------------ ptrainer's Profile: http://forums.slimdevices.com/member.php?userid=15896 View this thread: http://forums.slimdevices.com/showthread.php?t=44576 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
