JimC;278412 Wrote: > Send your complaint letter to me, via my email address (you can get it > on my profile). I will forward it to the executive in charge of the > overall customer experience at Logitech (a fairly new position, created > to be able to address these types of problems). There *should* be a way > for you to provide that feedback directly to him and his team, and I > will follow up on that to se if we can get something done. > > Support is handled differently by region. We're working to try to > bring all of the support policies to a consistent level, but that takes > a lot of time to accomplish as there are a lot of different processes to > affect in order to do that. > > > -=> Jim
Thank you Jim for your proper response. I was feeling a kind of left alone not being able to vent a complaint I think many european customers are, or can be, faced with. I get a much nicer feeling reading your service response. I'll send you an e-mail with my complaint. Again thank you for handling it properly. It also amazes me - my compliments - the service which is provided to the thread starter. Mistakes can always happen but I think you handled it above expectations well. Frank -- SilverRS8 Author of -'AlbumCatalogCreator' (http://www.vanholt.nl/acc/acc.htm)- for SqueezeCenter & SlimServer ------------------------------------------------------------------------ SilverRS8's Profile: http://forums.slimdevices.com/member.php?userid=12818 View this thread: http://forums.slimdevices.com/showthread.php?t=44576 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
