You would need to spell out the issues.
-------------------------- Abdul D. Kamara MCSE, MCDBA (Windows 2000) [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jane Jordan (gmail) Sent: Wednesday, April 26, 2006 8:33 PM To: General discussions on all topics relating to the use of Mac OS X by theblind Subject: Re: Apple Care Something similar happened to me. I had to send my iBook in for repairs, and it was back pretty fast. Do you think ... it owuld be a bad idea to send it in for basic maintenance, like I can do with my BrailleNote? I have to send it n for Braille display repairs and cleaning, and they check for other problems, too. WouldApple do the same thing, or do I have to have a specific issue? Jane On Apr 26, 2006, at 6:43 PM, JOHN PANARESE wrote: > Hi folks, > I know the subject of tech support and the like has come up here. > I wanted to share an experience I had last week. > > Two weeks ago, my iBook suddenly locked up and would not start. > Fortunately, I was at a friend's house who is a very experienced Mac > user and is one of the major influences in my switch from Windows to > the Mac. He gave the unit a thorough look and he suggested that it > was a good idea to contact Apple. His feeling was that there was some > kind of a hardware problem. > > I contacted Apple and went through a series of experiments > directed by the tech support person. Basically, it was the same > things my friend had done, but it confirmed what we already suspected. > There was definitely some kind of hardware issue that was preventing > any power from getting to the board. > > So, because I have Apple Care, I received a box directly from > Apple the very next day, shipped the unit to Apple and, within 48 > hours, I had my fully functioning iBook back in my possession. > Yes, folks, the cost of buying Apple Care is worth it. I didn't pay a > dime to get my unit repaired. I can relay a few stories in regard to > problems I've had with Window's laptops and dealing with specific > companies that went far differently, so I'm more than satisfied with > how Apple handled my particular situation. > > Take Care > > John D. Panarese > Managing Director > Technologies for the Visually Impaired, Inc. > 9 Nolan Court > Hauppauge, NY 11788 > Tel/Fax, (631) 724-4479 > Email, [EMAIL PROTECTED] net > Internet, http://www.tvi-web.com > > AUTHORIZED DISTRIBUTORS FOR PORTSET SYSTEMS LTD, COMPSOLUTIONS VA, > PREMIER ASSISTIVE TECHNOLOGIES, INDEX, PAPENMEIER, REPRO-TRONICS, > DUXBURY, DANCING DOTS AND OTHER PRODUCTS FOR THE BLIND AND VISUALLY > IMPAIRED > > > >
