Hi Jane,
I would guess that there would probably have to be some grounds
for any service. I don't know exactly what the extent of coverage
Apple Care covers, but I'd assume that there would be something in
regard to your system that would make it necessary to send in.
However, one could always make a call and ask. This was the first
time I needed to contact Apple about a problem with my laptop, so
there was a serious issue that prompted me to do so.
take Care
John D. Panarese
Managing Director
Technologies for the Visually Impaired, Inc.
9 Nolan Court
Hauppauge, NY 11788
Tel/Fax, (631) 724-4479
Email, [EMAIL PROTECTED] net
Internet, http://www.tvi-web.com
AUTHORIZED DISTRIBUTORS FOR PORTSET SYSTEMS LTD, COMPSOLUTIONS VA,
PREMIER ASSISTIVE TECHNOLOGIES, INDEX, PAPENMEIER, REPRO-TRONICS,
DUXBURY, DANCING DOTS AND OTHER PRODUCTS FOR THE BLIND AND VISUALLY
IMPAIRED
On Apr 26, 2006, at 8:32 PM, Jane Jordan (gmail) wrote:
Something similar happened to me. I had to send my iBook in for
repairs, and it was back pretty fast. Do you think ... it owuld be
a bad idea to send it in for basic maintenance, like I can do with
my BrailleNote? I have to send it n for Braille display repairs
and cleaning, and they check for other problems, too. WouldApple
do the same thing, or do I have to have a specific issue?
Jane
On Apr 26, 2006, at 6:43 PM, JOHN PANARESE wrote:
Hi folks,
I know the subject of tech support and the like has come up
here. I wanted to share an experience I had last week.
Two weeks ago, my iBook suddenly locked up and would not
start. Fortunately, I was at a friend's house who is a very
experienced Mac user and is one of the major influences in my
switch from Windows to the Mac. He gave the unit a thorough look
and he suggested that it was a good idea to contact Apple. His
feeling was that there was some kind of a hardware problem.
I contacted Apple and went through a series of experiments
directed by the tech support person. Basically, it was the same
things my friend had done, but it confirmed what we already
suspected. There was definitely some kind of hardware issue that
was preventing any power from getting to the board.
So, because I have Apple Care, I received a box directly from
Apple the very next day, shipped the unit to Apple and, within 48
hours, I had my fully functioning iBook back in my possession.
Yes, folks, the cost of buying Apple Care is worth it. I didn't
pay a dime to get my unit repaired. I can relay a few stories in
regard to problems I've had with Window's laptops and dealing with
specific companies that went far differently, so I'm more than
satisfied with how Apple handled my particular situation.
Take Care
John D. Panarese
Managing Director
Technologies for the Visually Impaired, Inc.
9 Nolan Court
Hauppauge, NY 11788
Tel/Fax, (631) 724-4479
Email, [EMAIL PROTECTED] net
Internet, http://www.tvi-web.com
AUTHORIZED DISTRIBUTORS FOR PORTSET SYSTEMS LTD, COMPSOLUTIONS VA,
PREMIER ASSISTIVE TECHNOLOGIES, INDEX, PAPENMEIER, REPRO-TRONICS,
DUXBURY, DANCING DOTS AND OTHER PRODUCTS FOR THE BLIND AND
VISUALLY IMPAIRED
