Scott, How did you solve your issue?

On May 10, 2006, at 6:05 PM, Scott Howell wrote:

I know there is some stuff in library and you'll have to poke around in the folders. I did install from scratch when I did the reinstall of my os and I still had the problem so I don't think that is your problem.


Scott



On May 10, 2006, at 5:48 AM, Gordon Smith wrote:


I did try the demo, so I wonder if that could be the problem. Do you happen to know where Iris stores its support files? I've already removed the demo application itself. But no matter what I do with this installer, the only things I can see with VO are the scroll bar, the go back, save and print buttons, and a dimmed continue button. Even if I try interacting with the scroll bar, then clicking one of the other buttons, nothing whatsoever happens, and there is no text visible on the screen at all. Looks like an inaccessible installer for sure. But the demo did not behave in this way. Therefore, what they're distributing as a demo isn't really a demo for us, because when you buy it it's different.


On 10 May 2006, at 09:33, David Poehlman wrote:

Hi gordon and all,

This sounds liike a probblem I had with another installer. I ended up having to make certain that all vestiges of the app were removed from my system before I could proceed.

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