Thanks for the post. But your admonition of this group in how we communicate with Apple is to a large degree, unnecessary. Contrary to the views of certain self-important individuals I'm sure that those of us who communicate with Apple, do so in a manner that is productive.
Abdul -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Gardenhire Sent: Tuesday, September 26, 2006 3:50 PM To: [email protected] Subject: Communications with Apple Like most aspects of communications, we as members of the blindness community, and in particular, Mac users, need to approach our communications with Apple, on a concise and professional manner. Too often, I believe, many of us, (myself included), become aggressive and, rather than taking the time to think about the needs we want, we aggressively demand to have certain things accessible to us. While there are times and places for such approaches, if we want change, it has to come from the "grass roots" level. How Apple will respond to us is going to depend largely on what strategies we use to best market our needs for such programs as itunes. As an employee of a local Apple reseller, our bosses have encouraged us to communicate our suggestions either to store management, or directly to Apple. I am not as well versed as many of you on this list, and I will work hard to improve in this area; I will, however, continue to write to those who are in the development department at Apple, and express to them, to the best of my ability, some things which I feel would be most beneficial not only to me, but to any of our blind/visually-impaired customers. Up until 1996, when sales of Apple products fell significantly, in favor of Windows, Apple had the best tech support for the blind going; at least, they did in the 1980's. Now I realize a lot of us don't always have direct access to our local Apple dealers and resellers to address our needs; and though Apple has, for the most part, been pretty good for me, if I ever needed to call them for technical issues. But since I work for our local reseller now, if I get stuck somewhere, I can get help from our technical staff. They have gone far beyond the call of duty for me here in Anchorage. Y'all have been most helpful to me, in the short time I've been on this list, and I will continue to participatte as much as I can, in the time the store will allow. And speaking of which, I must close for now to get ready to go to work today, since we are shorthanded today. Take care and I trust that what I've said makes some sense. Thanks for reading/listening. Richie Gardenhire, Anchorage, Alaska. -- Email services by FreedomBox. Surf the Net at the sound of your voice. www.freedombox.info
