Ah, I wasn't meaning to come off like that. I really was wondering
if you'd tried calling? that's all...
My apologies...
I honestly didn't know...
Anyway, what I said about email is pretty true unfortunately
though. <smile> I'm in the entertainment industry, and email
responses are really more of a luxury most of the time. <smile> It's
not that people are deliberately being incommunicado, it's just that
they really have limited time and need to keep responses short, at best.
I myself, do try to respond as much as I can, but again, it's a
luxury for me to have that time, -and I type fast! lol!...
Have a great night!...
Smiles,
Cara :)
On Nov 8, 2007, at 6:57 PM, VaShaun Jones wrote:
1. My company has used that address to ask questions on several
occasions to field a project for the school district and never got a
single response. Also they sent letters via certified mail to no
avail. I personally took on the responsibility to purchase a Mac and
report my results. What no one new was that when I was asking the
rudimentary questions that were so called annoying to the list I was
bashed. I have called and went to my local store and found out that
they don't know hoot about VO or how to use it. Please don't make it
seem like you call Apple and the rep tells you to do anything with
VO because he isn't trained to assist with VO issues. They too,
however can tell you that they are not trained to help in these
matters.
On Nov 8, 2007, at 9:44 PM, Cara Quinn wrote:
If you haven't asked a question, then what would they respond to?...
RE: calling, have you tried calling Apple Care?...
I say this not to be sarcastic, but I believe that the
accessibility email address is for questions / concerns so I'm
betting that the people who monitor it really do so in a
utilitarian sort of way. As far as phone tech support, I'd simply
try giving a call if I need something that I can't find anywhere
else and see what happens?...
Have a wonderful evening!...
Smiles,
Cara :)
On Nov 8, 2007, at 4:53 PM, VaShaun Jones wrote:
I never gotten responses either. I have never asked them a
question, I just told them on numerous occasions that they are
doing a great job. Why can't we call and get screen reader help
would be my question. If we call support and don't know how to use
VO then who do we turn to? We should be able to call and get
support for VO just like someone gets help for I Tunes.
On Nov 8, 2007, at 5:16 PM, Dan Keys wrote:
Hello Rich and list,
I'd like to make an obxervation regarding my experiences with
Apple's Accessibility Group.
Never in the numerous times that I've written to
[EMAIL PROTECTED]
have I ever got a response. It would be better for someone to
respond to email, than to never respond. I know that a few people
have received replies from Apple's Accessibility group, but I
sure never have. It kind of gives the appearance that they don't
want anything to do with the customers who use Apple's products,
in particular, VoiceOver or any other accessibility applications.
On Nov 8, 2007, at 1:53 PM, Rich Caloggero wrote:
I want to file a bug / suggestion with Apple, specifically
related to
Safari, VoiceOver, and Webkit. Should I simply send eMail to
[EMAIL PROTECTED], or should I goto the webkit.org site
and use their
bug tracking system?
I guess what I'm really asking is: which software is controling
the behavior
I see with respect to VoiceOver and the web (Safari, Webkit, or
VoiceOver)?
I assume that there is no simple answer to this question, and
that to some
extent all three are involved.
A related question: if I send mail to [EMAIL PROTECTED],
are there
guidelines or a certain form the message must follow, aside from
the usual:
include specific version numbers of all components, provide test
cases, be
clear about what the problem is, and provide clear steps to
reproduce?
Thanx much in advance.
-- Rich
