Sorry all, I'm reposting this because I left out a section describing Apple's Online Service Assistant page in more detail.
Hi Shaun, Apple has a general web page that allows you to check on product identifications, warranty status, and get links to support web pages for the product if you enter the serial number and your country. The general problem was that for the iPod, this has been displayed in inaccessible format in iTunes on a summary page that VoiceOver can't navigate, and it's a pain to open the com.apple.ipod.plist file just to try to read off this information. However, if you have iTunes 7.6 (the latest version of iTunes), try using the instructions from the Apple Knowledge Base Article on "iPod: How to find the Serial Number" from http://docs.info.apple.com/article.html?artnum=60978 which gives instructions for both iPods and iPhones <begin excerpt> In iTunes 7.6 or later Hold down the Control key and choose Help > About iTunes (Windows) or iTunes > About iTunes (Mac). Release the Control key. As the iTunes and QuickTime version information scrolls, you will see the last connected iPhone's serial number and IMEI. Tips: Hold down the Option key (Shift key in Windows) to reverse the scrolling. Press the Space bar to pause the scrolling. You can copy this information onto the Clipboard and and paste it into a document. In Mac OS X, choose Edit > Copy (or Command-C). In Windows, press Control-C <end excerpt> With the serial number you can go to the Online Service Assistant page: http://www.apple.com/support/oss/ This is the general web page for checking warranty coverage, and will also identify each product according to the serial number you entered. <missed out this bit in first post> If you use item chooser you'll see there are only three parts, entry of serial number and country, warranty information, and service options. You only need to enter the serial number and country information. Use item chooser for "1. Enter" and VO-keys+right arrow to field for serial number (either type or paste it in), then VO-keys right arrow to the popup button for country. VO-keys right arrow to the continue button and press it with VO-keys+space. That's all you need to do. <end of missing section> You can either use item chooser and type "Serial" to find the match to your item, then VO-keys left arrow to read the description, or you can VO-keys+shift+W and listen to the whole window read out. They usually also provide a link to the support page for the identified item. The difference between the 1st and 2nd generation mini is in the battery lifetime (8 hours vs. 18 hours). Also, VERY IMPORTANT: do not put mono- AAC files which have "Remember Playback Position" checked onto this iPod -- it will lock up in playing. This includes certain AAC podcasts that are only mono. If you put audiobooks on this that you make bookmarkable MAKE THEM IN STEREO FORMAT. This is a problem with 4th generation iPods only (including the mini), where these files will cause the iPod to freeze up when playing -- the "mono lockup bug". Cheers, Esther On Feb 18, 2008, at 05:02PM, vashaun jones wrote: >Sorry, I wasn't good in math but I'm pretty sure it is a mini. It >isn't a shuffle because they don't have screens. I called Apple and >they said they don't sell them anymore and that all their Pods now >play video and this one has a screen but doesn't play video files. I >have other questions but I want to bounce this off you guys first.
