Don't you already have a user name and password? Why would they need
this info if you already have a Yahoo account? If you just want to set
up a new one then give them a call and say I'm blind and I would like
to obtain a Yahoo account and remember to tell them to flag it for
blind usage so you don't have to worry about the picture verification.
On Mar 27, 2008, at 1:33 AM, Dan Keys wrote:
Hi,
Well, I called them and I got nowhere. They wanted my birthday and
because my email was set up through SBC, there is no record of my
birthday in Yahoo's database. Furthermore, when contacting ATT, they
told me that they couldn't do anything because it was Yahoo's
problem not theirs.
So, now, I'm considering switching service to another provider.
Dan
On Mar 26, 2008, at 9:38 PM, vashaun jones wrote:
I got to the form from the Mac's Yahoo client. It said on the site
for screen reader users to use a specific link that I no longer
have. Then it said to fill out my name, e-mail address and
telephone number and a rep. would contact me in 24 hours. When they
e-mailed me that number was left and their she wrote.
On Mar 26, 2008, at 5:57 PM, Dan Keys wrote:
Hello,
Shaun, thanks for the info.
What is the link to this accessibility form? I've never seen it
and I am a Yahoo customer.
So if we just call this number they will set things up. Or is it
necessary to fillout the form and they reply then we call them back.
Dan
On Mar 26, 2008, at 2:10 PM, vashaun jones wrote:
Actually I just called them with the number they gave me less
than 12 hours of filling out their online accessible form and the
guy set me up and flagged my account as being visually impaired
and now I don't have to worry about the verification process on
any of Yahoo's properties. The number is 866-458-8701
On Mar 26, 2008, at 4:39 PM, Bruins Fan wrote:
I tried to set up a yahoo account and they never responded to me.
Perhaps yahoo is accessible if you ever manage to set up an
account, though I don't think yahoo's solution to the captcha
issue works very well. They should consider implementing an
audio system like google's which lets the blind user create an
account totally indipendently.
Olivia
On Mar 26, 2008, at 5:22 AM, vashaun jones wrote:
Sorry you are right. They have a Mac client and yes you have to
leave a number and e-mail address for a rep. to contact you. I
didn't know they were horrible in getting back with their
customers. See http://messenger.yahoo.com/mac.php
On Mar 26, 2008, at 1:38 AM, Buddy Brannan wrote:
On Mar 26, 2008, at 12:27 AM, vashaun jones wrote:
The subject line says it all.
Well, it doesn't, really:
1) Are we talking about a Mac Yahoo IM client, the Yahoo Web
page, or what? And
2) Exactly how does Yahoo help the blind with account
verification? If their "help" is what it's been the past
several years (Leave a phone number and maybe someone will
call you back, someday, if you're in the U.S. and plant your
mandrakes during a full moon), that isn't much help. If, on
the other hand, they've actually implemented a reasonable
system, or even a halfway reasonable system (which would be an
audible CAPTCHA), that actually would be helpful.
--
Buddy Brannan, KB5ELV - Erie, PA
Phone: (814) 746-4502 or 888-75-BUDDY
Harnessing the power of Online Spending and Everyday Shopping
to Change Lives: See how, Together, We Can Change the World: http://www.powermall.info
