Yup. Just from a cost control standpoint this solution doesn't scale,
not to mention frustration for a segment of their user base. I've heard
various number over the years but staffing a call center ends up
breaking down to a cost per call, often around $25-30 each. Not to
mention the less than equivalent access path to the service where a
sighted user gets instant gratification and everyone else gets to wait.
CB
Bruins Fan wrote:
Glad they actually called you back.
I still don't think that their solution to the captcha issue works and
it seems like it would be a lot less trouble for all concerned if they
simply implemented an audible varification system like other sites
have done.
Olivia
On Mar 26, 2008, at 2:10 PM, vashaun jones wrote:
Actually I just called them with the number they gave me less than 12
hours of filling out their online accessible form and the guy set me
up and flagged my account as being visually impaired and now I don't
have to worry about the verification process on any of Yahoo's
properties. The number is 866-458-8701
On Mar 26, 2008, at 4:39 PM, Bruins Fan wrote:
I tried to set up a yahoo account and they never responded to me.
Perhaps yahoo is accessible if you ever manage to set up an account,
though I don't think yahoo's solution to the captcha issue works
very well. They should consider implementing an audio system like
google's which lets the blind user create an account totally
indipendently.
Olivia
On Mar 26, 2008, at 5:22 AM, vashaun jones wrote:
Sorry you are right. They have a Mac client and yes you have to
leave a number and e-mail address for a rep. to contact you. I
didn't know they were horrible in getting back with their
customers. See http://messenger.yahoo.com/mac.php
On Mar 26, 2008, at 1:38 AM, Buddy Brannan wrote:
On Mar 26, 2008, at 12:27 AM, vashaun jones wrote:
The subject line says it all.
Well, it doesn't, really:
1) Are we talking about a Mac Yahoo IM client, the Yahoo Web page,
or what? And
2) Exactly how does Yahoo help the blind with account
verification? If their "help" is what it's been the past several
years (Leave a phone number and maybe someone will call you back,
someday, if you're in the U.S. and plant your mandrakes during a
full moon), that isn't much help. If, on the other hand, they've
actually implemented a reasonable system, or even a halfway
reasonable system (which would be an audible CAPTCHA), that
actually would be helpful.
--
Buddy Brannan, KB5ELV - Erie, PA
Phone: (814) 746-4502 or 888-75-BUDDY
Harnessing the power of Online Spending and Everyday Shopping to
Change Lives: See how, Together, We Can Change the World:
http://www.powermall.info
