Hi,
There are reports on the Apple Discussion forums that a number of
people are having difficulty accessing the iTunes Store right now, so
I think your problem may be fixed. The access problem appears to be
related to server load. You may not need to create another account,
but I'll search for the instructions from Apple.
Here are Apple's instructions on how to create a new user account:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html
(i've given you the instructions for Leopard, which I think is what
you're using. I only started using Leopard a couple of weeks ago
myself.)
Cheers,
Esther
On Sep 13, 2008, at 7:59 PM, Janet and Felix * wrote:
Esther, just wanted to let you know that we did figure it out, and
yes, going into the user folder to Library to Preferences to
com.apple.iTunes.plist and moving it to desktop, then opening
iTunes, yes, it did as a whole slew of questions, but then when it
opened, YEA! Then menu was back to normal! it would not open the
iTunes store though. got to try again. We may have a new problem.
For now, the old plist is still on Felix's desktop. gotta figure
out now why iTunes won't open. We tried twice. don't know. Then
we'll toss out the old plist.
Oh, *sigh* we were unable to figure out how to open a new user for
his computer. I'm embarrassed at asking for help with what is
probably a pretty simple process. What the heck. How is that done?!
Thanks again so much for your help!!
janet, & Felix
