Just to reiterate, I take it further than Accessibility. I don't care
if I'm going to a plumber asking about toilets. I want to know they
know and use their products. I expect poor sales assistance from large
box retailers. But apple is not one of those.
Apple charges a premium for their quality and attention to detail.
That extends to the store experience. In fact I put it to you that it
really has to shine there. For many people that is really their first
impression of apple.
Some of my concern is not for the poor experiences I've had at my
three local apple stores. I generally know the products before I go
in. But those sales lost from people who are not knowledgeable and are
put off by a poor experience.
We Mac people tend to be supercilious, we are, I am. We have something
great and we know it. Now we want others to know why we are.
On Sep 21, 2008, at 5:25 PM, A D Kamara wrote:
I could not agree more. If Apple's aim is Universal access, it is
incumbent upon them to insure that their staff are knowledgeable of
the appropriate feature sets.
When it is accepted that the sighted will not put our issues at the
forefront, because they are unable to empathize as blind people, we
shouldn't expect that they
