and maybe not only emplament text based chat, but also have a voice based
chat option so if you have a mike, which most Macs do, you could go that
route.
Chris.
----- Original Message -----
From: "Alex Jurgensen" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac OS X by
theblind" <[email protected]>
Sent: Sunday, September 21, 2008 8:37 PM
Subject: Re: Apple Store bad experiences
Hi,
I think we need an Accessibility Apple desk online
Something Apple staff can connect to to allow the customer to connect
with a person who knows what they are talking about.
Thanks for listening,
Alex,
On 21-Sep-08, at 5:30 PM, John Denning wrote:
Just to reiterate, I take it further than Accessibility. I don't care if
I'm going to a plumber asking about toilets. I want to know they know
and use their products. I expect poor sales assistance from large box
retailers. But apple is not one of those.
Apple charges a premium for their quality and attention to detail. That
extends to the store experience. In fact I put it to you that it really
has to shine there. For many people that is really their first
impression of apple.
Some of my concern is not for the poor experiences I've had at my three
local apple stores. I generally know the products before I go in. But
those sales lost from people who are not knowledgeable and are put off
by a poor experience.
We Mac people tend to be supercilious, we are, I am. We have something
great and we know it. Now we want others to know why we are.
On Sep 21, 2008, at 5:25 PM, A D Kamara wrote:
I could not agree more. If Apple's aim is Universal access, it is
incumbent upon them to insure that their staff are knowledgeable of
the appropriate feature sets.
When it is accepted that the sighted will not put our issues at the
forefront, because they are unable to empathize as blind people, we
shouldn't expect that they
