And so the trolling begins again. I figured at some point we'd
see this. And, of course, the usual suspects emerge from beneath the
bridge.
Take Care
John Panarese
On Sep 21, 2008, at 9:53 PM, A D Kamara wrote:
John, you make a very good point about the plumber. I stick to the
matter of accessibility only because it seems it's too easily
offered as the sacrificial lamb to the mainstream. But to piggyback
on your point, Apple Stores have an abundance of resources that
should enable them to answer simple questions related to their
products. It's thus fair to expect that they find out what they do
not know.
By the way David. I will insist all I want, and the way I have
acted is to encourage someone like Scott to visit the store of which
I speak, and vote with his pound.
Best,
A
-----------------------------------------------------
Abdul D. Kamara
Tel: +44 (0) 77 3322-0646 (UK Mobile)
Tel +1 650 391-5563 US Mobile
[EMAIL PROTECTED]
Skype: adkamara
On 21 Sep 2008, at 17:30, John Denning wrote:
Just to reiterate, I take it further than Accessibility. I don't
care if I'm going to a plumber asking about toilets. I want to know
they know and use their products. I expect poor sales assistance
from large box retailers. But apple is not one of those.
Apple charges a premium for their quality and attention to detail.
That extends to the store experience. In fact I put it to you that
it really has to shine there. For many people that is really their
first impression of apple.
Some of my concern is not for the poor experiences I've had at my
three local apple stores. I generally know the products before I go
in. But those sales lost from people who are not knowledgeable and
are put off by a poor experience.
We Mac people tend to be supercilious, we are, I am. We have
something great and we know it. Now we want others to know why we
are.
On Sep 21, 2008, at 5:25 PM, A D Kamara wrote:
I could not agree more. If Apple's aim is Universal access, it is
incumbent upon them to insure that their staff are knowledgeable
of the appropriate feature sets.
When it is accepted that the sighted will not put our issues at
the forefront, because they are unable to empathize as blind
people, we shouldn't expect that they
