Guys, I just had my first dealings with the ITunes online store support.
I must say, I was a little sceptical about whether the live chat client
would work with Voiceover, but shockingly enough, it's ever so slightly
tricky, but once you get the hang of it, it works fantasticly!
There are a few things though that I need to make you aware a...
Firstly:
When you move your vo cursor to the chat now link, you can't hit vo space on
it to load the chat client. You have to actually even if cursor tracking's
on, route your mouse with Vo command F5. Then do vo shift space, to
actually literally click the link.
Once the client opens, you're basically gonna see two items. You're gonna
have a link that has some really weird numerical number, and just to the
left of that, if you gvo left one time from there, will be something that
says initial frame html content. So what you wanna do, is interact with
that initial frame. Then if you vo right, you'll see that it wants some
info from you before you begin.
Basicly it wants your first and your last name, your ITunes store account
e-mail address, and then the reason for your chat session.
once you have filled all that in, stop interacting with that frame. Then vo
right one time back to that numerical link. That believe it or not, is the
continue button. So, again, for some reason, none a these links are vo
spaceable. I don't know why, but they're not. So, route your mouse, and
again, do a vo shift space, to click it. Now, you're basicly in an edit box
where you can type your message. When you wanna send, just hit return.
Just like you'd do in Adium or IChat for instance.
Now here're where things get kind a somewhat tricky.
Basicly, for one, be aware: the history's not gonna read automatically.
What I personally wound up doing, was from that edit field, if you vo left
one time, you'll land on the last message sent. That may be a message you
sent the agent, or it may be the agent talking to you. Either way, once you
see what was said, just vo right again back to the edit box, type your msg,
and hit return to send it.
Now, two things to watch out for:
Firstly, be aware that when you send an msg, if you vo left after sending,
it seems to be taking me to the second most recently send msg, so what you
may then have to do, is vo right and then you'll see it. Does that make
sinse? In other words, ok, you're on the text area. you type a message:
"Hello mam, how are you? I need help with ITunes." then hit return.
Now vo left. You may hear something like: "Jo blow: Hi, my names Joe, how
may I assist you today?" Notice how that would have been sent right before
what you just wrote? So now, vo right once. Now you may hear that edit
box, but odds are, you'll then hear your name, followed by if you vo right
again, what you said. so yeah, it's a little weird, but, with a little
work, it is? doable!
The second of the two things to watch out for, is if you vo left and get to
the last message sent, if you then vo down arrow once, you'll then either
hear the edit box, or, you'll hear a status message like: "Jo Blow is
typing."
So that may be useful to know about.
I wonder how easy it would be for someone to make an apple script so those
msgs would read automatically like they would in Adium.
Anyway, when you're all done talking to them, just hit command w, and
that'll close the chat window and return ya to Safari.
I hope someone can find this info helpful.
Chris.
