chris;
please send these findings to
[EMAIL PROTECTED]
thanks
mike
On Oct 30, 2008, at 7:33 AM, Chris Gilland wrote:
Guys, I just had my first dealings with the ITunes online store
support.
I must say, I was a little sceptical about whether the live chat
client would work with Voiceover, but shockingly enough, it's ever
so slightly tricky, but once you get the hang of it, it works
fantasticly!
There are a few things though that I need to make you aware a...
Firstly:
When you move your vo cursor to the chat now link, you can't hit vo
space on it to load the chat client. You have to actually even if
cursor tracking's on, route your mouse with Vo command F5. Then do
vo shift space, to actually literally click the link.
Once the client opens, you're basically gonna see two items. You're
gonna have a link that has some really weird numerical number, and
just to the left of that, if you gvo left one time from there, will
be something that says initial frame html content. So what you
wanna do, is interact with that initial frame. Then if you vo
right, you'll see that it wants some info from you before you begin.
Basicly it wants your first and your last name, your ITunes store
account e-mail address, and then the reason for your chat session.
once you have filled all that in, stop interacting with that frame.
Then vo right one time back to that numerical link. That believe it
or not, is the continue button. So, again, for some reason, none a
these links are vo spaceable. I don't know why, but they're not.
So, route your mouse, and again, do a vo shift space, to click it.
Now, you're basicly in an edit box where you can type your message.
When you wanna send, just hit return. Just like you'd do in Adium or
IChat for instance.
Now here're where things get kind a somewhat tricky.
Basicly, for one, be aware: the history's not gonna read
automatically. What I personally wound up doing, was from that edit
field, if you vo left one time, you'll land on the last message
sent. That may be a message you sent the agent, or it may be the
agent talking to you. Either way, once you see what was said, just
vo right again back to the edit box, type your msg, and hit return
to send it.
Now, two things to watch out for:
Firstly, be aware that when you send an msg, if you vo left after
sending, it seems to be taking me to the second most recently send
msg, so what you may then have to do, is vo right and then you'll
see it. Does that make sinse? In other words, ok, you're on the
text area. you type a message: "Hello mam, how are you? I need help
with ITunes." then hit return.
Now vo left. You may hear something like: "Jo blow: Hi, my names
Joe, how may I assist you today?" Notice how that would have been
sent right before what you just wrote? So now, vo right once. Now
you may hear that edit box, but odds are, you'll then hear your
name, followed by if you vo right again, what you said. so yeah,
it's a little weird, but, with a little work, it is? doable!
The second of the two things to watch out for, is if you vo left and
get to the last message sent, if you then vo down arrow once, you'll
then either hear the edit box, or, you'll hear a status message
like: "Jo Blow is typing."
So that may be useful to know about.
I wonder how easy it would be for someone to make an apple script so
those msgs would read automatically like they would in Adium.
Anyway, when you're all done talking to them, just hit command w,
and that'll close the chat window and return ya to Safari.
I hope someone can find this info helpful.
Chris.
Michael Babcock, owner of
http://gwhosting.net
Check out my blog at:
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