Jacqueline McNally wrote:
I've been experimenting with using server-side programs to *guide* users towards making useful bug reports:
http://website.openoffice.org/tryouts/dcarrera/miniZilla/
The advantage I see of this is that you can see it without having to login.
But if you login to the OOo website and go to http://qa.openoffice.org/issues/enter_bug.cgi?component=%2ATestproduct there is not much difference between the current form and minizilla
The trickiest bits and the most enquiries that come to webmasters are wrt to logging in and choosing the relevant component. How is this addressed in minizilla?
Hi Jacqueline, The improvement with MiniZilla is HUGE.
It is not a matter of having to register (I would vote for not requiring it at Minizilla, leaving as optional. If not registered the issue is labelled as "genarl user". Only votes would *require* login).
I am not a newby, and I do have problems to identify the relevant component and other options in IZ. And the matter is that we cannot impose users to know if an issue affects "framework" or "UI". The user simply uses OOo, he/she don't need to know HOW things works inside OOo (data structures, components etc.).
MiniZilla puts a filter to accomplish issue-reporting task in three separate and well explained steps. The key point is not to demand too much from the user, and offering him the tools to understand what he is doing.
As I understand MiniZilla, this is simply a frontend to an issue tracking system as IZ. Developers can maintain a more detailed frontend for their use. In fact, there should be the QA team or developers who defined the fine granularity of "component" or "target milestone" and such fields, not end users.
In a second thought, a problem not addressed by MinioZilla now is issue tracking by the user. An option would be let things as they are and ask people who want to follow their issue to login at IZ if they do want to.
- Enrique -
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