Guido Pinkernell wrote:
Am Montag, 24. Oktober 2005 18:56 schrieb Robert Derman:
Guido Pinkernell wrote:
Am Montag, 24. Oktober 2005 02:52 schrieb Paul:
Nope. You have to get a login using the www.openoffice.org site, you
can then lodge a bug report.
Which you can do - after you got your login - in Issuezilla:
http://qa.openoffice.org/issue_handling/pre_submission.html
Your findings seem to be valuable, Joe. Please don't feel put of by the
rather long instructions for filing reports. After you get the hang of it
it's fairly easy.
Guido
Robert Derman replies: I have always felt that Issuezilla/Bugzilla sets
the bar far too high for many simple end users!
I agree with "simple" end users.
I feel that sometimes
it is unreasonable to expect that they will, or even can, fill in a
formal bug report. I think that we should have several
Moderators/Intermediarys who can communicate with and "translate" the
reports from simple end users into actual Issuezilla reports.
My impression of Joe's reports here is that he is able to work his way through
Issuezilla. That's why I sent him there.
And: You can't do much wrong with Issuezilla. It looks complicated, but errors
won't necessarily result in failing to file a report, but will be corrected
by others who regularily look through the reports.
If it looks complicated, many if not most people will assume that it IS
complicated and it will scare them off.
Having intermediaries is a good idea. Any ideas how this could be put into
practise?
Guido
All that I can think of at this point is to have a couple of volunteers
who monitor the Users and Discuss lists, are very comfortable with
Issuezilla, and who can either walk users through the process, or if
they are truely newbies, communicate with them, replicate their problem,
and file the official report. I am sure that as OOo, especially now
with OOo 2.0 becomes very popular more of our new users will be true
newbies whom we shouldn't expect to be able to use Zilla just yet.
