CC -> QA Mailing list. For your information at QA: Regularily people in various mailing lists report bugs which can be confirmed but don't get filed in Issuezilla, for various reasons.
Robert suggested volunteers for monitoring the mailing lists for this sort of bug reports. I picked up this idea with suggesting that these mails could be cc to QA, after confirming the bug. What do you think? Am Montag, 24. Oktober 2005 22:52 schrieb Robert Derman: > Guido Pinkernell wrote: > >Am Montag, 24. Oktober 2005 18:56 schrieb Robert Derman: > >>Guido Pinkernell wrote: > >>>Am Montag, 24. Oktober 2005 02:52 schrieb Paul: > >>>>Nope. You have to get a login using the www.openoffice.org site, you > >>>>can then lodge a bug report. > >>>Which you can do - after you got your login - in Issuezilla: > >>>http://qa.openoffice.org/issue_handling/pre_submission.html > >>Robert Derman replies: I have always felt that Issuezilla/Bugzilla sets > >>the bar far too high for many simple end users! > >>I feel that sometimes > >>it is unreasonable to expect that they will, or even can, fill in a > >>formal bug report. I think that we should have several > >>Moderators/Intermediarys who can communicate with and "translate" the > >>reports from simple end users into actual Issuezilla reports. > >Having intermediaries is a good idea. Any ideas how this could be put into > >practise? > All that I can think of at this point is to have a couple of volunteers > who monitor the Users and Discuss lists, are very comfortable with > Issuezilla, and who can either walk users through the process, or if > they are truely newbies, communicate with them, replicate their problem, > and file the official report. I am sure that as OOo, especially now > with OOo 2.0 becomes very popular more of our new users will be true > newbies whom we shouldn't expect to be able to use Zilla just yet. Lets elaborate this idea: * Who are these volunteers? Temporarily volunteering? It could be me as I am pretty familiar with Issuezilla. However, I chose not to file Joe's reports as I simply haven't got the time to confirm and check Issuezilla for duplicates. * QA-Members as volunteers? This is an idea. As it is their "job" to check the bug reports in Issuezilla. Why not monitor the users mailing lists for bug reports which don't make their way to Issuezilla. * I can imagine what QAs would reply to this: Bugs that don't get reported in Issuezilla won't have affected too many people, so these bugs don't seem to be too important. Otherwise there would have been someone would have filed them in Issuezilla. * My suggestion: CC mails like Joe's - after confirmation - to the QA mailing list and hope, that someone there finds the time to file the bug. If QA agrees, of course. Guido --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
