Andrew Brown wrote:
Daniel Kasak <[EMAIL PROTECTED]> wrote in news:436FCC9F.9050703
@nusconsulting.com.au:
OpenOffice.org developers have better things to do than write an email
client from scratch just because people are too lazy or incompetent to
open an external email program and attach a file.
That's the spirit! The customer isn't just wrong. He's lazy and incompetent
as well.
I stand by that statement. What people are asking for is an email
program that allows them to email from inside OpenOffice ... so they
don't have to open an external client. That's lazy. If they claim they
don't know how to attach a file to an email, then that's incompetent.
As for the 'customer' being right or wrong, no-one here is selling
anything, so the rules are slightly different to the old 'custom is
always right'. The simple fact is that the customer is *not* always right.
What's the best approach:
a)
- educating them on how to use an existing email client, or
b)
- writing a new email client
- creating documentation
- providing support for people who prefer not to use documentation
- maintaining the project
I choose option a)
The open source way of doing things is to make small, discrete apps /
libraries that perform a specific task, and do it well. The alternative
"throw everything possible in, otherwise the customer will use a
competitor's product" logic does not belong in open source. We should
encourage people to use their choice of existing open source apps to
build their own productivity suite.
The original poster already admitted that he's using Thunderbird. I use
Thunderbird. I can assure you that it's easy to create an document in
OpenOffice.org, save it, switch to the desktop with Thunderbird, create
a new email, choose a contact from my address book, type my email,
attach my document I just created, and send the email. If there is a
problem, it's not with OpenOffice.org or Thunderbird.
Still don't agree? Why not hassle the Thunderbird developers to include
a word processor, spreadsheet, database app and presentation program in
the next version of Thunderbird ... so I don't ever have to switch out
of Thunderbird.
--
Daniel Kasak
IT Developer
NUS Consulting Group
Level 5, 77 Pacific Highway
North Sydney, NSW, Australia 2060
T: (+61) 2 9922-7676 / F: (+61) 2 9922 7989
email: [EMAIL PROTECTED]
website: http://www.nusconsulting.com.au
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