Barbara Duprey wrote:
....
One issue (at least on 'users') is that some subscribed users claim
never to have subscribed. A seeming impossibility, and presumably
they're either /very/ forgetful, or they've shared their email address
with someone.
I've been asking those folks for information about what happened, so far
no result. But I'm afraid there's a real hole there on the OOo side.
Consider the guy who was certain he couldn't unsubscribe because when he
tried to reply to the confirmation message, his mail program would not
accept the "To" address due to the equals sign in it. He'd have had the
Hmmm. If every broken mail client has to be worked round....... doesn't
bear thinking about.
I wonder, maybe subscriptions might be automatically dropped if
nothing's received by the server (maybe just a response to an automated
'are you still there' query) in any period of, what, say 6 months from
any given email address. Just a mad idea to float, and I recognise that
some people 'lurk' on lists.
....
I'm guessing your auto-responder to unsubs would advise them to
subscribe, and to filter list traffic into a separate mailbox so it
doesn't overwhelm their normal mail -- but they often just want an
answer to their specific problem and not any kind of real relationship
The idea was to keep their stuff off the list - just to provide a 'best
guess' answer, directions to a (currently non-existent?????) web-based
FAQ, plus instructions that they could subscribe to contact real people
if they still had a problem.
with the list. I don't think they'd be likely to follow such advice,
even if they knew how, and many would not. Also, trying to identify
Agreed. But at what point do you decide people who /will/ not help
themselves (eg basic computer use training) should not consume scarce
resources for hand-holding them?
unsub-me messages is pretty easy for people but not nearly so easy for
an automated process, and there are other things that interfere with the
Maybe. I'm sure a lot could be picked up though, and trigger the 'please
respond to finish the unsub' mechanism.
unsubscribe process besides simply not sending the correct unsub
request. (The worst of these is when the subscribed account is unknown
See above re sending to server to remain on list.
or inaccessible.) I think you'd still have plenty of both problems
(getting messages to unsubbed posters, and failed unsubs), even after
all the work. I'm working up some documentation to discuss here, almost
done.
I'll look forward to that. Thanks for the reply.
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